We aim to dispatch your order within 2-3 business working day of placement, and you’ll receive a tracking link via email (if provided by the customer) and SMS upon dispatch. Personalised jewellery orders may take approximately 15 days to be dispatched, ensuring meticulous customization.

We work with leading logistics partners in India to provide a seamless delivery experience for your jewellery. After the order confirmed, we usually dispatch your order within 2-3 business working day.

Once dispatched, most deliveries are completed within 4-6 business days, varying based on your location. We strive to ensure a speedy and reliable delivery process to bring joy to your doorstep.

Once your order is shipped, you’ll be notified over, email (if provided by the customer), and even on SMS, complete with the details of our trusted delivery partner and your unique tracking ID.

You can also hop over to our tracking page to keep a close eye on your precious package.

Happy tracking!

If you’re unable to collect the order yourself, we would suggest you to please ask your neighbour to collect the order on your behalf. If that’s not possible, you can ask the Delivery Executive to deliver the order to you on the following day. Please note that this is not an assured service and would depend solely on your interaction with the Delivery Executive.

After making the payment, please allow up to 10-15 minutes to receive an order confirmation email or text message. If you haven’t received any confirmation within 24 hours, please contact us via call, email, or chat, and we will assist you further. If the payment has been received by us, we will manually create your order and ship it. However, if the amount has not reached us, the payment gateway will automatically refund the amount to your original payment source within 5-7 working days.

Absolutely not! All prices shown on our website are inclusive of taxes.

What you see on the website is what you pay except shipping & return policy.

In case you are asked to pay anything extra, please report to us ASAP and we will do our best to help you!

In the case of a prepaid order, you can avail refund to the source account.

In case of a COD order, you can avail refund in any bank account of your choice.

Our silver jewellery is made of 925 silver which is the purest form of jewellery grade silver used to make jewellery worldwide. Every piece of jewellery comes with a 925 stamp and an authenticity certificate, so you can be assured that you’re buying a high-quality product.

Our silver jewellery is coated with rhodium which protects it from tarnishing or turning black and ensures long-lasting brilliance.

Please take a look at our Jewellery Care Page.

We understand that sizing is a major concern when it comes to jewellery, so we’ve made this easy for you:

• Most of our rings and toe rings are adjustable.
• All chain-type bracelets come with extenders.
• Hard bracelets are either adjustable or come in a standard size.

We take utmost care to ensure the images on our website are representative of how our jewellery looks.

However, some designs may look slightly different on account of lighting. In case you feel your jewellery doesn’t match its image, please let us know at twistarsilvajewel@gmail.com